VATOFF.PL TERMS OF SERVICEAll services provided by Vatoff.pl are governed by the terms outlined in this document. Please read the following Terms of Service carefully, as they define your rights and obligations when entering into sales agreements with VATOFF sp. z o.o., including terms for complaints, withdrawal from agreements for consumers and business entities, payment rules, and more. Acceptance of these Terms of Service is a prerequisite for any transactions with VATOFF sp. z o.o. If you disagree with any part of these Terms of Service, you must not use our site or any services provided by Vatoff.pl.
I. DEFINITIONS:
TERMS OF SERVICE – These Terms of Service, including all annexes, outlining the obligations and rights of both parties in the Agreement.
BUSINESS DAY – Any day from Monday to Friday, excluding public holidays.
WEBSITE – The website operated by VATOFF sp. z o.o., available at www.vatoff.pl, through which VATOFF sp. z o.o. conducts its business, primarily focusing on the sale of goods ordered by customers.
SELLER / SERVICE PROVIDER – VATOFF sp. z o.o. (registered address: ul. 3-go Maja 4, Sokółka 16-100), listed in the Register of Entrepreneurs of the National Court Register (KRS), under KRS: 0001075807, NIP: 5451827891, REGON: 527207747, with a share capital of 50,000.00 PLN. Email: info@vatoff.pl
CUSTOMER –
- A natural person. If the customer is a natural person with limited legal capacity, they must obtain the consent of their legal representative to enter into the Sales Agreement and present such consent upon the Seller’s request,
- A natural person running a business.
REGISTRATION – The process of creating an Account.
ACCOUNT – A personalized customer control panel available after registration and login, through which the customer places orders or uses other services on the Website.
PRE-PAID ACCOUNT – An account credited by the customer with an amount corresponding to their payment, which can later be used to place orders. Every registered user has a Pre-Paid Account.
REGISTRATION FORM – A form available on the website that allows users to create an Account.
ORDER FORM – An electronic service, an interactive form available on the Website, which allows placing Orders, especially by adding Products to an electronic cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
PURCHASE – The procedure of buying and paying for an order from a supplier.
SUPPLIER – A legal or natural person selling the product.
CART – A functionality that displays the products selected by the Customer and allows changes to the order parameters (e.g., quantity, invoice details, delivery address, etc.).
PRODUCT – A product sold and delivered upon the customer’s request by VATOFF sp. z o.o. via the Website.
SALES AGREEMENT – The sales agreement or product manufacturing contract entered into between the Customer and Seller via the Website.
ELECTRONIC SERVICE – A service provided electronically by the Service Provider to the Customer via the Website.
ORDER – A declaration of the Customer's will, submitted via the Order Form, Cart, or email, directly aimed at concluding a Sales Agreement for the product with the Seller.
PAYMENT METHOD – The method of payment for the ordered product chosen by the Buyer when placing the Order as offered by the Website, or an alternative method as agreed.
DELIVERY METHOD – The method of delivering the ordered product chosen by the Buyer when placing the Order, or an alternative delivery method as agreed.
SALES DOCUMENT – A receipt, VAT invoice, or TAX-FREE document with a receipt, which serves as confirmation of the sales agreement.
PRODUCT DELIVERY TIME – The moment when the Buyer or another authorized person takes possession of the product, which is the subject of the concluded agreement.
II. GENERAL PROVISIONS
The Vatoff.pl website is operated by VATOFF SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, headquartered at ul. 3-go Maja 4, Sokółka 16-100, listed in the Register of Entrepreneurs of the National Court Register, under KRS: 0001075807, NIP: 5451827891, REGON: 527207747, with a share capital of 50,000.00 PLN (hereinafter: VATOFF sp. z o.o.). The service Vatoff.pl not affiliated with Allegro group.
The administrator of personal data processed on the Website in connection with the implementation of these Terms of Service is the Seller. Personal data is processed for the purposes, periods, and based on the grounds and principles outlined in the Privacy Policy published on the Website. The Privacy Policy includes the rules for processing personal data by the Administrator on the Website, including the bases, purposes, and duration of data processing, as well as the rights of individuals whose data is being processed. The Privacy Policy also covers the use of cookies and analytical tools. Usage, including making purchases, is voluntary.
The company offers the following services through its website:
Mail Forwarding – A service where the Customer independently places an order and uses the Website's address for delivery. Once the required products and necessary documents arrive at the warehouse, the Website ships the prepared package to the address provided by the Customer or stores the goods for personal pickup.
Purchases in Poland and the EU with delivery to the specified address – A service where Website staff, on behalf of the Customer, make a purchase from the Supplier and then deliver the product to the address provided by the Customer.
Issuing TAX-FREE documents – A VAT refund service for travelers who paid VAT during purchases in Poland and do not reside in the EU. More details – https://granica.gov.pl/TaxFree/In matters not regulated by these Terms of Service, the applicable laws of the Republic of Poland apply, particularly the Civil Code of April 23, 1964 (Dz. U. No. 16, item 93 as amended), the Consumer Rights Act of May 30, 2014 (Dz. U. 2014, item 827), and the Act on the Protection of Personal Data of August 29, 1997 (as amended: Dz. U. 2002, No. 101, item 926 as amended).
The provisions of these Terms of Service are not intended to exclude or limit any rights of the Buyer, who is also a Consumer under the provisions of the Civil Code of April 23, 1964 (Dz. U. No. 16, item 93 as amended), and to which the Consumer is entitled under mandatory provisions of law. In case of any inconsistency between the provisions of these Terms of Service and the aforementioned legal provisions, the legal provisions take precedence.
III. RIGHTS AND OBLIGATIONS OF THE CLIENTThe Client is obliged to timely and fully pay for the ordered goods, the delivery value to the warehouse, and the service commission. In the event of insufficient funds in the Client's account, the Service has the right to suspend or terminate services provided to the Client until the debt is settled.
The Client agrees to pay any interest and fees charged by banking payment systems and other systems handling online payments.
The Client has the right to cancel the order without incurring liability, provided that the order has not changed its status to "In Process."
The Client bears the risk associated with the selected Supplier, size, color, technical specifications, and/or other properties and characteristics of the goods. A Service employee may inform the Client of the risks associated with the Order.
In the case of the Client independently ordering goods that arrive at the Service's warehouse, the Client is obliged to provide, in electronic form, documents confirming the purchase of the goods and their value within 10 days from the date of delivery of the goods to the warehouse.
Choose the method of VAT refund when placing the order: cash – you must collect the tax refund from the seller in person, non-cash – the tax refund will be received in the selected form (bank account, payment card). For more details, visit: https://puesc.gov.pl/uslugi/tax-free-informacja-dla-podroznych.
6.1 IMPORTANT: The right to purchase goods with a TAX FREE form and receive a VAT refund is granted to persons whose permanent place of residence is outside the EU. Foreigners with any type of EU residence permit, including a temporary residence card (karta czasowego pobytu) in Poland,are deprived of such an opportunity.
Ustawa o VAT, Rozdział 4, Art. 126. p. 1-3
The Client agrees (if necessary) to provide copies of documents confirming their identity.
The Client is obliged to check the completeness and quality of the goods ordered at the warehouse at the time of collection. Any claims related to the incompleteness of the Order that were not checked at the time of collection will not be accepted.
IV. SERVICE'S RIGHTS AND OBLIGATIONSThe Service is obligated to maintain the confidentiality of personal data provided by the Client and not disclose it to third parties unless it is necessary to fulfill the terms of this Agreement.
The Service is obligated to process the order on business days within 24 hours from the moment the order is received by the Service and to inform the Client via the Service about the acceptance of the order.
The Service has the right to contact the Client via email to clarify the details of the Order. The execution time of the Order may be extended until the Service receives complete information from the Client.
Failure to receive a response from the Client within more than 7 days from the date the query was sent to the Client is grounds for cancellation of the order.
The Service is obligated to refund any available funds in the Client’s prepaid account upon request, within 7 business days.
Only Orders that were ordered and paid for by the Service or previously registered in the Service as a storage service or Mail Forwarding service may be accepted into the Service's warehouse.
The Service is obligated to assist the Client in protecting consumer rights within its capabilities, or with the involvement of the Consumer Rights Advocate or lawyers, if the Client orders such actions.
In all other cases not listed above, the Service reserves the right to follow Polish state regulations and generally accepted business practices in the EU.
V. ORDERSThe Client can place orders and leave requests on the website 24 hours a day, 7 days a week, through the website https://www.vatoff.pl.
Orders are processed during the store’s working hours on business days from Monday to Friday (excluding public holidays) from 9:00 AM to 5:00 PM.
The store operates both within Poland and internationally.
A receipt or VAT invoice (invoice) is issued for each order. At the Client's request, a TAX FREE document can be issued, either in paper or electronic form.
Product information presented on the Store’s website does not constitute an offer within the meaning of the Civil Code; it is an invitation to conclude a sales agreement.
To place an order, the Buyer should add the product they intend to order through the Service to the "Basket" / "Order Form." Adding a product to the "Basket" / "Order Form" does not constitute placing an order. Products can be added or removed.
To finalize an order, the Buyer must provide their address details: First and Last Name or Company Name / Street, house number, apartment number / Postal Code / City / Phone / Email Address, and add their selected products to the "Basket" / "Order Form." The next step is to select the method of delivery and payment. After completing these steps, the "Order Now" button must be clicked to confirm the order.
After completing all the steps mentioned above, the summary page will appear, and the order can be confirmed.
Upon placing a valid order, it is considered accepted. Orders placed in this manner are confirmed via email. The contract is considered concluded when the website sends an order confirmation. The Service reserves the right to cancel the order without providing a reason.
The Client may make changes to the order via email or chat for a specific order or withdraw the order entirely if it has not been ordered from the supplier.
The ordered goods will be delivered to the address provided by the Buyer or will be available for personal pickup at the Service’s warehouse.
Order fulfillment usually takes up to 3 days from the date the order is placed or the payment is credited/the payment confirmation is sent, provided the goods are available at the Supplier’s warehouse. If the ordered goods are not available in the warehouse, the Buyer will be informed of the order status and will decide on further action.
The fulfillment time does not include the transport time. The declared delivery time for goods to the Client is 1-2 business days for shipments within Poland, and for international shipments, 3 to 30 business days.
Shipment or release of goods from the warehouse is carried out only based on 100% prepayment.
The day of fulfillment of the contract concluded through the Service is the day the goods are received by the Client.
VI. TERMS AND CONDITIONSThe order cannot be processed until the customer has paid 100% of the total amount for the order.
Placing and paying for an order independently is only possible after obtaining prior approval from the Service staff.
The virtual address is available exclusively to customers and may only be used for the delivery of goods.
The Service charges the customer a commission for the services provided, as per the pricing list available on the Website in the tariffs section.
The Service staff decides whether to accept the order and may refuse if they believe that the supplier may not fulfill their obligations.
We do not process orders for alcohol, cigarettes, fuel, medications, or goods prohibited for import to Poland and/or the customer’s country.
VII. PAYMENT METHODSAll prices listed on the Service are gross prices, including VAT on goods and services. Prices are expressed in Polish złoty (PLN).
Any income credited to the customer's account in a currency other than Polish złoty (PLN) will be converted to PLN on the day of receipt at the current exchange rate.
Withdrawal of funds from a pre-paid account is made exclusively in Polish złoty (PLN), regardless of the currency in which the funds were initially deposited.
The Service offers the following payment methods:
- Cash, in person
- Through the payment gateway STRIPE
- Bank transfer in Polish złoty (PLN) to the following account: PL 13 1020 1332 0000 1802 1505 5521 BIC (Swift) code: BPKOPLPW
- cryptocurrency USDT
- Using a virtual account on the website (pre-paid), which can be topped up using any of the above methods.
The customer purchases goods and orders services at the prices and delivery costs in effect at the time of placing the order.
The seller reserves the right to change prices and commission fees as specified in the tariffs section. The seller also reserves the right to change delivery costs, particularly in the event of changes in the pricing of services provided by the delivery entity. This provision does not apply to orders that have already been processed.
The store allows for cash payments and personal pickup at the company’s address: ul. 3-go Maja 4, 16-100 Sokółka, Monday through Friday, from 9:00 AM to 5:00 PM (excluding public holidays), after prior arrangement with the Service.
VIII. DELIVERY CONDITIONSDelivery is made to the address specified by the customer in the order.
Orders are processed after payment is received. We do not offer cash-on-delivery shipping.
The customer is responsible for the delivery costs.
When choosing a delivery option outside the European Union, the goods may be subject to customs duties. All customs and tax charges are borne by the ordering party – the customer.
The ordered goods are delivered via courier companies.
The ordered goods will be shipped in secured boxes or on EPAL pallets.
If the seller cannot fulfill the service with the individually ordered characteristics due to a temporary inability to deliver, the seller may, with the customer’s consent, provide a substitute service of the same quality and purpose, at the same price or remuneration, or in another manner agreed upon by the parties.
The customer is required to check the condition of the goods upon delivery and in the presence of the delivery service representative (courier, postal operator, etc.). In the event of damage to the shipment during transport, the customer should write a damage report and immediately contact the seller via email at info@vatoff.pl.
IX. WARRANTYManufacturers or importers of goods sold through the Store may offer warranties on brand-new products. If a manufacturer or importer provides a warranty, information about the warranty terms, including the conditions, will be provided along with the product. Warranty claims should be directed to the warrantor.
Products from liquidation, customer returns, and stock items (product classes A, B, C) are not covered by a warranty.
Below is an explanation of the product class descriptions A, B, C:
- A – new or unused goods, with possible minor damage to the original packaging or replacement packaging.
- B – used or display items that are operational, may show signs of use, may lack additional accessories, or may have minor defects.
- C – damaged or non-functional items.
Used goods are not covered by a warranty.
X. COMPLAINTS – STATUTORY WARRANTYThe full extent of the Seller's liability and obligations toward the Customer is specified by generally applicable laws, particularly the Civil Code. For sales agreements, the basis and scope of the Seller's liability for product non-conformity with the sales agreement are defined by consumer sales laws.
The Seller is liable under the statutory warranty, based on the Civil Code.
The Seller will respond to complaints within the shortest possible time, but no later than 14 calendar days from the date of submission.
In the case of defects in a new product, the consumer may file a complaint under the statutory warranty and request one of the following:
- replacement of the product with a new one;
- repair of the product;
- price reduction;
- withdrawal from the agreement – provided the defect is significant.
The choice of request belongs to the consumer. If the consumer disagrees with the choice, they may propose an alternative solution under certain legal conditions.
Customers acting as consumers are protected under the Civil Code's provisions on statutory warranty for defects.
The Seller does not accept complaints for items from liquidation, consumer returns, stock items (classes A, B, C), or used goods.
XI. RETURNS, WITHDRAWAL FROM THE AGREEMENTThe Customer may send a statement of withdrawal from the agreement by email to: info@vatoff.pl.
A customer who is a consumer who has entered into a contract at a distance may cancel it within 14 calendar days without giving a reason and without additional costs (except for transportation costs), until the moment the TAX FREE document is issued.
A consumer operating as a sole trader may exercise the right of withdrawal as a consumer only if the purchase is not related to their business specialization and the purchase is not of a professional nature.
The Seller is obliged to deliver a new, defect-free product to the Customer. For class A, B, C, and used goods, they are sold in the condition described on the Supplier’s website or auction.
In the event of any discrepancies, defects, or non-conformity of the product with the order, please contact us immediately via email at info@vatoff.pl.
The Seller must promptly, but no later than 14 calendar days from the receipt of the returned product and the Customer’s withdrawal statement, refund all payments made by the Customer.
The refund for the product is made in the same way it was originally paid for.
The cost of returning the product to the Service is borne by the Customer.
The commission charged for using the Service is non-refundable.
Refunds to the Customer will be processed after the Supplier returns the full amount to the Service account.
Returns/exchanges of products sold and exported outside the EU under Tax-Free are only possible if the Tax-Free document is canceled by customs officials.
Returns/exchanges of products for which VAT has already been refunded (Tax-Free document returned) are not possible.
The following goods are non-returnable/non-exchangeable:
- Products ordered for individual needs and custom-made products.
- Personal hygiene items.
- Underwear.
- Cosmetics.
- Household chemicals.
- Goods sold by meter, square meter, or billing meter.
- Goods bought at auctions.
- Used goods.
- Items (goods) from liquidation, consumer returns, or stock (classes A, B, C).
- New goods that show signs of use are non-returnable.
XII. PERSONAL DATA AND COOKIESThe Service processes the Customer's personal data solely for the purpose of order fulfillment.
The Service may process the Customer's personal data for purposes other than order fulfillment only after obtaining their consent.
The personal data of service users is protected in accordance with the Privacy Policy available on the Service's website.
The Seller uses cookies, small text files stored on the Customer's device (e.g., computer, tablet, smartphone), in accordance with the Cookie Policy available on the Service's website.
XIII. FINAL PROVISIONSIn matters not regulated by these terms and conditions, the generally applicable laws of Poland and other relevant regulations apply.
The current Online Store Terms and Conditions are published on www.vatoff.pl and can be sent electronically to the Customer's email upon request.
The Seller reserves the right to amend the Terms and Conditions. For agreements concluded before the amendment, the version of the Terms and Conditions in effect on the date of the sales agreement applies.
If you have any additional questions, please contact us via email at: info@vatoff.pl.
These terms and conditions are effective as of 01-09-2024.
